Posted on October 24, 2020
What to Look For in a Plumbing Company Before and After Hiring
It is not a good feeling to wake up in the morning to a kitchen that has been flooded, or a water heater that is overflowing. Most people make quick decisions to call a Plumber as soon as possible in a panic to find a fast solution to the issue. Calling a drain cleaning Escondido before doing some investigation can become a costly disaster. Knowing some basic requirements and recommendations that a Plumber should offer and fulfill is the start to finding quality plumbing work and satisfactory customer service.
1) Most importantly, make sure they are licensed, and insured.
Disasters can happen when plumbing companies service your home. If a Plumber makes a mistake and causes a bigger problem that does damage to ceilings and floors which the Plumber does not service, more work is going to be needed. Since the Plumber is insured, they are required to pay for another company to fix it.
2) Check reviews online from the Better Business Bureau or Angies List.
Reviews mean a lot from Directories such as the BBB or Angies List that display only real reviews and ratings. There are many review sites that display everything that anyone puts up without checking to see if it can be resolved. The BBB and Angies List work hard to give users honest reviews and ratings from previous customers. From their listing information, you will get an honest look at the true company that can potentially service your plumbing issues. If you see poor reviews or issues which the Plumber did not resolve, check out other companies because you may be adding a poor review up next.
3) How does the Plumber answer your questions over the phone or by email?
When you ask a professional about a plumbing issue, they should know the answer from their experience in the field. Over time Plumbers develop the skills and experience which they bring to every job. If they do not ask questions about the issue, tell you their prices, how to fix the problem yourself, or seem interested in even helping, look for another company. Surprisingly this is a common issue many people deal with from a young company who is still learning customer relations, or a poor company which puts little care into their services and should not be dealt with.
4) Is the Plumber courteous when entering your home?
Honest companies will let you know what their Plumbers uniforms look like, if they are background checked, licensed, insured, and qualified. Letting someone enter your home you do not know is a safety issue for you and your family. Knowing they are safe and qualified to do the job without any previous incidences is important. If they do not seem courteous to your belongings or the plumbing issue, simply ask them to leave. Make sure you know the price they charge to show up at your home before you hire. Some Plumbers charge at least $60 to show up.
5) Does the Plumbing Technician recommend other solutions?
Does the Plumber offer a lower price, membership discounts, or let you know about coupons they offer to save you money off the current plumbing problem or future issues that may occur? Do they leave you a business card, report of the service, or at least a number to get in touch with them when done with the job? Many reputable companies will want you to always remember who serviced your home. Keep the information they give you so when you call them in the future they will know exactly what was serviced in the past to pinpoint the new issue. If the Plumber does not do any of this, they are not motivated to display professionalism.